What Makes a Good HOA Company? Great HOA Tips companies have the expertise to understand what it takes to run a successful community. They know how to resolve problems that a board may encounter and can help preserve property values in the community. A good company will follow through on projects, such as replacing street lights or addressing water leaks. It’s also helpful for a management company to have established relationships with quality vendors. 1. Professionalism Choosing the right management company requires diligence. Look for one with experience in managing associations of similar size and complexity to yours. Ask potential management companies for an outline of the services they provide. Make sure they have the resources to cover your association’s needs, from budgeting and assessment collection to reporting, communication, and conflict resolution. Also ask about their vendor management process. Great HOA management companies are experienced in negotiating contracts, so they can help you find vendors that are affordable and competent. They also know what to look for when reviewing invoices and books for signs of fraud or mismanagement. They should also have a firm grasp of local laws and regulations when it comes to community building. 2. Efficiency A good management company makes the whole community more efficient in more ways than one. Look for a company that prioritizes responsible budgeting and the use of reserves. This ensures that the HOA will have enough money to cover unexpected expenses or occurrences. Also, a good HOA management company will provide transparency so homeowners can see where their dues go. This encourages accountability and promotes a sense of trust between the board members, residents, and the management company. Additionally, a great HOA management company will take the role of encouraging social events seriously. This helps homeowners bond with each other, and it will also help increase homeowner satisfaction. 3. Accountability When a homeowner association is not properly managed, members aren’t as satisfied with their community. This is especially true if they don’t get information about important community events or aren’t kept up to date on rules and fees. Great board members know that they don’t possess individual authority and must support group decisions even if those decisions are contrary to their own personal opinion. They also understand that they are serving their communities, not their friends. A good HOA company will be consistent in setting rules, regulations and guidelines for their clients, as well as enforcing those policies. This is key to maintaining member satisfaction. 4. Responsiveness The best HOA companies will keep homeowners in the know about important information, like new rules and regulations, financial updates, and maintenance tasks. They will also be transparent in their communications with residents, so they can answer questions and resolve issues that arise. If a management company isn’t responsive, it may be time to look elsewhere. A good evaluation process will help you narrow the field and find the right partner for your community. Ask about the company’s legal resources and how they have handled disputes with members or vendors in the past. A quality legal team is a vital aspect of any successful HOA. 5. Flexibility A good HOA management company should be willing to adapt their services to meet the needs of each community. This is especially important when dealing with delinquent homeowners. Instead of sending a series of letters and emails, the HOA should take the time to talk to the homeowner in person and work out a payment plan. Innovative property management companies are constantly looking for ways to improve operations while remaining in compliance with state laws. They offer streamlined communication through online HOA website portals and automation, powerful financial solutions to save money through vendor relations, and other innovative methods to increase property values, streamline accounting, and build strong community relationships. 6. Customer Service Homeowners associations have many laws and rules that their members must follow. Running an HOA can be a full-time job, and board members often have their own personal matters to attend to as well. For small businesses that provide services to homeowners, HOAs can be a great source of consistent business. It is important for small businesses to understand the unique structure of HOAs and to deliver exceptional customer service to HOA clients to stand out from the competition. A good HOA company also takes their role in encouraging community building seriously and is adept at association financials, including collecting late fees, assessing liens, and working with collection agencies. Ask prospective HOA companies how they handle these responsibilities.